Rental Agreement & Terms and Conditions

1. Definitions

"Renter," "You," and "Your" refer to the individual or entity renting equipment from Moving Buddy Totes. "Moving Buddy Totes," "We," "Us," and "Our" refer to Moving Buddy Totes, a DBA of Digital Helium LLC, and its representatives. "Equipment" refers to all totes, dollies, labels, and any other items provided as part of a rental order. "Services" refers to all rental, delivery, and pickup services offered through movingbuddytotes.com.

2. Service Overview

Moving Buddy Totes provides Equipment delivery and pickup only. We do not provide packing, moving, loading, unloading, transportation, storage, or labor services. Use of the Equipment is solely the Renter's responsibility.

3. Equipment Condition

All Equipment is delivered clean and in good working condition suitable for its intended purpose. If you receive Equipment that is damaged or unusable, please contact us immediately at hello@movingbuddytotes.com or (219) 225-2843. Our sole remedy for defective Equipment is repair or replacement at our discretion.

4. Rental Periods

Standard rental periods are 14 days (2 weeks) or 28 days (4 weeks) from the scheduled delivery date. The rental period ends on your scheduled pickup date. Equipment retained beyond the scheduled pickup date is subject to a late fee of $10.00 per day until the Equipment is retrieved. Equipment not returned within 30 days of the scheduled pickup date may be subject to full replacement charges.

5. Late Fees

A late fee of $10.00 per day will be assessed for each day the Equipment is not made available for pickup after your scheduled pickup date. Late fees are charged automatically to the payment method on file. You will be notified by email when a late fee is charged. Late fees accumulate daily until the Equipment is retrieved or replacement charges are assessed.

6. Cancellation Policy

Cancellations made at least 48 hours before the scheduled delivery date are eligible for a full refund. Cancellations made less than 48 hours before the scheduled delivery date may be subject to a cancellation fee of the lesser of: (a) 50% of the order total, or (b) $100.00. To cancel, contact us at hello@movingbuddytotes.com or (219) 225-2843.

7. Delivery & Pickup

Standard delivery and pickup is included in all package prices within our primary service area. Addresses outside our primary service area may be subject to a mileage fee calculated at the time of booking. A responsible adult (18 years or older) must be present at the time of delivery and pickup unless alternate arrangements have been approved in advance. A $30.00 missed appointment fee may be charged for each missed delivery or pickup appointment.

8. Prohibited Uses

Equipment must not be used to store or transport: hazardous materials, corrosive substances, unsealed liquids, flammable materials, firearms, explosives, chemicals, biological hazards, or any illegal substances. Equipment must never be used to house, transport, or confine children or animals. Violation of these restrictions may result in additional fees and termination of the rental agreement.

9. Care & Custody

From the time of delivery until pickup, you are responsible for the care, custody, and control of all Equipment. Equipment may not be subleased, loaned, transferred, sold, pledged, altered, modified, painted, or otherwise changed. All Equipment remains the exclusive property of Moving Buddy Totes at all times.

10. Damage & Loss

You are fully responsible for any loss, theft, destruction, or damage to Equipment beyond normal wear and tear during your rental period. Replacement charges for damaged or unreturned Equipment are as follows:

• Totes: $35.00 each
• Dolly: $80.00 each

Replacement charges will be applied to the payment method on file.

11. Cleaning

All Equipment is delivered sanitized and must be returned in reasonably clean condition. Equipment returned with excessive dirt, debris, or residue will be subject to a cleaning fee of $20.00 per tote or item, with a minimum cleaning charge of $20.00 per rental order.

12. Payment & Credit Card Authorization

Payment is collected at the time of booking through our website. By completing your booking, you authorize Moving Buddy Totes to retain your payment information for the duration of the rental period and a reasonable time thereafter in order to charge any applicable: rental fees, late fees, extension fees, delivery or pickup fees, cleaning fees, missed appointment fees, replacement charges, and any other amounts authorized under this agreement.

13. Collections

Any amounts unpaid for more than 30 days may be referred to a collections agency. You agree to be responsible for all reasonable costs of collection, including attorney fees, where permitted by law.

14. Privacy

Your personal information will not be sold or shared with third parties except as necessary for payment processing, balance collection, or legal compliance.

15. Indemnification

You agree to indemnify and hold harmless Moving Buddy Totes, its owners, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney fees) arising out of or relating to your use of the Equipment or Services, your breach of this agreement, or any injury or damage caused by the Equipment during your rental period.

16. Limitation of Liability

Moving Buddy Totes provides Equipment rental only and is not responsible for any damage to property or injury to persons arising from the use of the Equipment. Our maximum liability to you for any claim arising out of a rental transaction is limited to the total amount paid by you for that transaction.

17. Governing Law

This agreement is governed by the laws of the State of Indiana. Any disputes arising under this agreement shall be resolved in the courts of Lake County, Indiana.

18. Modifications

Moving Buddy Totes reserves the right to modify these terms at any time. Updated terms will be posted at movingbuddytotes.com/terms. Continued use of our Services following any update constitutes acceptance of the revised terms.

19. Contact

Questions about this agreement? Reach us at: